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01554 754403 Mon – Fri, 9am – 3pm

Delivery & Returns

Delivery

Dispatch

Orders paid for before 2pm Mon—Fri are dispatched the same day. Orders placed after 2pm will be dispatched the following business day.

All of our items are stocked and dispatched from Swansea, UK

Please note that during busy seasons, item dispatch may incur a delay by one day.

Shipping

Orders are shipped via Royal Mail, although other couriers may be used in cases of large or heavy orders.

All orders within the UK are tracked, and delivery can be followed online via the Royal Mail Track & Trace service.

For delivery times and costs, please see the table below. Please note that delivery times are estimated and can face delays, especially during peak seasons or adverse weather.

Location Service Delivery Time Price
UK Tracked 48 2-3 days £3.00
Tracked 24 1-2 days £4.00
EU Int'l Priority 3-7 days (depending on country) £4.50
Non-EU Int'l Priority 5-14 days (depending on country) £5.50

Returns

We offer a 30-day no-quibble money-back guarantee for all our products. If you would like to return an order, please contact us via any of the methods below in the "Customer Support" section.

Unwated items

Unwanted items can be returned within 30 days of receipt for a full refund.

Please note that unwanted items must be returned in original packaging and in the condition they were received.

Damaged, faulty or missing items

In the unlikely event that your item does not arrive, or is broken or faulty, you can contact us within 30 days of receipt for a full refund or replacement. We will provide a pre-paid returns label for you to return the item to us free of charge.

FAQ

How will you make sure my item arrives in one piece?

Our packing staff are well trained and take the time necessary to ensure all items, especially fragile ones, are well packaged using a combination of polysterene, bubble wrap and shredded cardboard.

Products are shipped in cardboard boxes or padded envelopes as suitable. Products that are fragile (ceramic, glassware, etc) are generally double boxed with shock-absorbing packaging in the void.

How long will it take for my order to arrive?

For UK customers, delivery generally takes 1-3 working days depending on the delivery service chosen.

For international customers within the EU, delivery generally takes 3-8 working days depending on country.

For international customers outside the EU, delivery generally takes 5-14 working days depending on country.

Please see the shipping tables above for full estimed delivery times

How will you keep me updated on my order?

Once your order is dispatched, you will receive an e-mail with your order details and tracking number. This tracking number can be used on the Royal Mail Track & Trace website to follow your parcel's delivery progress.

Should your order be delayed in any way, you can contact us and we'll be happy to look into the matter.

Please note that tracking information may not be available on international orders.

What if I am unhappy with my order?

Whatever the reason, we encourage you to get in touch, and we will do whatever we can to help. We strive to ensure all of our customers are happy with our service.

If you want to return your order for a full refund or replacement, you can do so within 30 days. See our returns section for more information.

Customer Support

We are always happy to help with any queries you may have. You can contact us via telephone, e-mail, post or by using the contact form below.

Telephone

01554 754403

Mon - Fri, 9am - 3pm

E-mail

sales@bluewhalegifts.co.uk

You can e-mail us at any time of day or night. We aim to answer e-mails within 24 hours.

Postal Address

Blue Whale Gifts
Unit 3.4, Trostre Industrial Park
Llanelli
Carmarthenshire
SA14 9UU
United Kingdom

Contact Form


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